WEBSITE PRIVACY POLICY

This notice, also provided pursuant to Art. 13 of Regulation (EU 2016/679), describes the methods of managing the website www.cybersolvo.it with reference to the processing of personal data of users who consult it. As a result of visiting this website or registering on it, personal data referring to identified or identifiable natural persons may be processed.

Data controller

Cybersolvo is a brand of Resolvo S.r.l. The data controller is Resolvo S.r.l., based at Via di Novoli 91/S, 50127 Florence, Italy (VAT No. 05925020488).

The data controller can be contacted at:

• email:  postacert@pec.resolvo.eu

Types of data processed

The Controller collects the following data during browsing:

Browsing data

The computer systems and software procedures used to operate this website acquire, during their normal operation, certain personal data whose transmission is implicit in the use of Internet communication protocols. These data are not collected to be associated with identified data subjects, but could, through processing and association with data held by third parties, allow users to be identified.

This category of data includes IP addresses or domain names of the computers used by users who connect to the site, URI (Uniform Resource Identifier) addresses of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numeric code indicating the status of the response from the server (successful, error, etc.), and other parameters related to the user’s operating system and computing environment.

These data are used solely to obtain anonymous statistical information on site usage and to check its correct functioning. They could be used to ascertain responsibility in the event of hypothetical cybercrimes against the site.

Data voluntarily provided by the user

The controller may collect the following personal data voluntarily provided by the user:

• User’s first and last name
• Email address

Data collection may occur, for example, when the user contacts the Controller to request information about services and/or products by filling out the contact form or sending an email.

Purposes and legal bases for processing

The Company processes data to ensure the site is up to date and meets user needs; it also uses the data to ensure the security of the site and its users, and to protect the Company’s rights and/or assets (legitimate interest).

Subject to the user’s consent, the Company uses data to analyze users’ browsing behavior, including through cookies (see relevant section), and to potentially profile users, i.e., to collect and process data and group users based on their behavior (Statistics, Displaying content from external platforms, SPAM protection, Tag management).

For contractual/pre-contractual purposes, the Company processes data to respond to or fulfill a user request made via the website’s contact form or email. Providing such data is necessary, and refusal by the user makes it impossible for the controller to fulfill contractual obligations and provide the requested functions, services, or information.

Finally, the Company processes user data to comply with legal, regulatory, or EU obligations.

Recipients, duration, and method of processing

Users’ personal data are processed by the Controller, also with the help of external parties acting as webmasters or third-party technical service providers, postal couriers, hosting providers, IT companies. These may act as external data processors pursuant to Art. 28 of Reg. EU 2016/679 or as persons authorized to process data under Art. 29 of Reg. EU 2016/679. Data may also be accessed by categories of authorized staff involved in the data processing (administrative, sales, marketing, customer service, system administrators). An updated list of authorized persons is available upon request from the data controller.

Communication to third parties remains possible where the user has given specific and optional consent.

Cookie storage durations (based on type):

Necessary cookies

Analytical cookies

Note: Not all cookies listed may be in use at any given time.

Data collected via contact forms or email regarding funding opportunities will be retained by Resolvo S.r.l. for the duration of the 2021–2027 Multiannual Financial Framework, which guides EU funding initiatives. The Controller commits to deleting the data once the framework ends and the data are no longer necessary for the above purpose.

Data processed for legal compliance will be retained for the period prescribed by applicable law.

Any financial information held by Resolvo S.r.l. will be protected in accordance with this Privacy Policy.

Appropriate security measures are taken to prevent data loss, unlawful or improper use, and unauthorized access.

Data transfers outside the EU

If, for technical or operational reasons, it becomes necessary to use parties located outside the EU, or to transfer some data to cloud-based systems located outside the EU, processing will be regulated according to Chapter V of Reg. EU 2016/679 and authorized based on specific EU decisions. Necessary precautions will be taken to ensure the full protection of personal data, based on:

• Adequacy decisions for the recipient third countries by the European Commission;
• Adequate guarantees provided by the third party under Art. 46 of the Regulation;
• Adoption of binding corporate rules (BCRs).

User rights

The user has the following rights with respect to their data:

• Right of access (Art. 15 Reg. EU 2016/679): to obtain confirmation as to whether or not personal data are being processed and to access such data.
  
  
• Right to rectification (Art. 16): to request correction or completion of inaccurate/incomplete data.
  
  
• Right to erasure (“Right to be forgotten”, Art. 17): to request deletion of personal data when no longer necessary, unlawfully processed, or upon withdrawal of consent.
  
  
• Right to restrict processing (Art. 18): to limit processing in case of disputes about accuracy, legality, or pending opposition.
  
  
• Right to data portability (Art. 20): to receive personal data in a structured, commonly used, machine-readable format and to transmit them to another controller.
  
  
• Right to object (Art. 21): to object to data processing based on legitimate interests.
  
  
• Right to withdraw consent (Art. 7): to withdraw previously given consent without affecting the lawfulness of processing based on consent before withdrawal.

If the user believes that their data have been processed in violation of the law, they may file a complaint with the Italian Data Protection Authority (www.garanteprivacy.it).

Requests for deletion or objection to processing of data necessary for contract performance may make it impossible for the Controller to fulfill said contract.

Communications

To exercise any of the above rights or for any queries regarding personal data processing, the user may contact the Data Controller via email at: postacert@pec.resolvo.eu

Cookie Policy

General information

Cookies are small text strings that websites visited by the user send to the user’s device (usually the browser), where they are stored and retransmitted on subsequent visits. Cookies help the Controller provide services and improve user experience by showing navigation behavior. Some cookies require user consent, which may be revoked at any time using the instructions below.

Types of cookies

Cookies used by Resolvo S.r.l. include:

• Technical cookies: strictly necessary for the proper functioning of the website. Without them, some functions may be unavailable or less secure.
  
  
• Analytical cookies: used to understand how users interact with the site (e.g., visitor counts, bounce rates, traffic sources).

Users may receive both “first-party cookies” (set by the website) and “third-party cookies” (set by external services).

Cookie management instructions by browser:

• Internet Explorer: https://support.microsoft.com/it-it/help/17442/windows-internet-explorer-delete-manage-cookies
• Google Chrome: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=it
• Safari: https://support.apple.com/kb/ph19214?locale=it_IT
• Firefox: https://support.mozilla.org/it/kb/Gestione%20dei%20cookie

Or use: www.youronlinechoices.com/it

Third-party services

User data are not shared with third-party companies for analytical purposes. However, the site uses an internal analytics system that does not compromise user privacy.

Matomo analytics

The site uses Matomo, an open-source analytics platform that does not transmit data to third parties:

• All data are stored on the site’s server.
  
  
• No third-party cookies are used by default.

More info: https://matomo.org/privacy-policy/

Cookie consent withdrawal

The site records user consent via a technical cookie considered “non-invasive” by the Italian DPA. Consent can be changed or withdrawn at any time by following this Privacy Policy link, available on every page.

If consent was previously given and the user wishes to change cookie permissions, cookies must be manually deleted via the browser settings.

It is not possible to manage third-party cookies directly via this website. Users must use browser tools or contact the third party directly to opt out.

Due to the complexity of cookie-based technologies, users are encouraged to contact the Controller for further information.

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To enhance the user experience, new cookie-based services may be added. Any regulatory changes will be reflected in this Privacy Policy, which will be updated accordingly.

By ending the browsing session, the user agrees not to make any claims related to cookie management during their visit.